Refund policy

At ZestCart PK, customer satisfaction is our priority. We offer Cash on Delivery (COD) across Pakistan. If you receive a damaged, defective, incorrect, or incomplete product, you can request a return or exchange within 30 days of receiving your order.

To be eligible for a return or exchange, the product must be unused, unworn, and in its original condition and packaging, including tags and accessories where applicable. Customers must contact us within 7 days and provide their order number and clear photos or videos of the product and the issue.

Once we receive the returned product, our team will inspect it. If the return is approved, we will arrange an exchange or process the eligible refund. Since orders are placed through Cash on Delivery, refunds will not be provided in cash. Approved refunds will be transferred through bank transfer, Easypaisa, JazzCash, or another mutually agreed payment method.

If the product is damaged, defective, incorrect, or the mistake was made by ZestCart PK, we will cover the applicable return shipping cost. In other cases, return shipping charges may be the customer's responsibility. Original delivery charges are generally non-refundable.

Items that have been used, washed, damaged by the customer, or returned after the 30-day return period may not be eligible for a return, exchange, or refund.

For return, exchange, or refund requests, please contact us:

Store: ZestCart PK
Website: zestcartpk.store
Email: zestcart29@gmail.com